Migdalia V Pzl

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Verified Reviewer
| map-marker New Britain, Connecticut

Udi’s food complaint

Udis - Udi’s food complaint
Udis - Udi’s food complaint - Image 2
I purchased Udis lasanga with meat sauce at Target in New Britain CT on 1/3/2024 and lasanga noodles were under cooked and hard and wasnt able to eat it. I have always purchase Udis Lasanga and have never had a problem prior, lasanga pasta noodles have always been perfectly cooked. Now Im not too sure if I will continue to purchase if noodles will be underscooked and hard. $12 down the drain so frustrating.
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Loss:
$12
Pros:
  • I love some of udi products
Cons:
  • Lasagna pasta needs to be cooked to perfection

Preferred solution: Full refund

User's recommendation: Udi’s GF lasagna is really good however but keep in mind lasanga pasta can be undercooked and hard. Udi’s foods you need to step it up and fix that problem

Nicki S Bjc

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Verified Reviewer
| map-marker Bratislava, Bratislava

Broken containers

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Udis - Broken containers
Every time I get a blueberry muffin, it breaks it gets stuck in the muffin it breaks and my finger bleeds maybe you can compensate me for something
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Loss:
$7
Pros:
  • I love these
  • Taste amazing
Cons:
  • Put them in different containers

Preferred solution: Full refund

User's recommendation: Change them to the chocolate chip containers would be nice

Anonymous
map-marker Louisville, Kentucky

Dissatisfied purchase

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I purchased the family Udi's gluten free lasagna. Decision to purchase was based on the product photo and description. The product was NOTHING like the picture OR description. It was like a container of soupy, mushy mess with cheese. There are no layers as portrayed. It is nothing like lasagna. $10.97 + tax waste.
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User's recommendation: Dont!

Anonymous
map-marker Daytona Beach, Florida

Can't find products anywhere

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The information given did not help. Target does not carry the products requested. Publix, Walmart, Winn Dixie do not carry Udi's muffins and cinnamon bread anymore.
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User's recommendation: Don't waste your time

Tamar C Mpo

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Verified Reviewer

You have lost a customer!

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I have been a loyal customer for years because I'm a Celiac. I was so thrilled to find a burger bun that looked like a regular bun and tasted great I would usually buy at least four or five at a time every two weeks. The last time I bought them they were seriously so tiny that you might as well call them sliders not the first time this has occurred I might add. I have dealt with inconsistencies in the past during covid etc and remained calm about it all. Fast forward to today I bought them and they were 10.00 dollars! WTF it is bad enough they every body is adding extra charges if it is gluten free but this is beyond ridiculous and Greedy! Before I was paying 4 and change when I first bought them and even then I felt it was high but now they are 10.00 dollars really? I call this greedy gouging too the tenth power so you can keep your 10.00 dollar shrink flation hockey pucks I'm done you have lost a loyal customer.
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Pros:
  • Great taste
Cons:
  • Over priced and inconsistencies in product

Preferred solution: Price reduction

User's recommendation: Make your own!

Ellen N Lid

Need millet chia bread

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The person was very helpful and told me Acme grocery carried the bread I was looking for. However when I called 2 different Acmes in my neighborhood they did not carry the product - Udi Ancient Grain Millet Chia. Can you please let me know which Acme has the bread. Thank you
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Preferred solution: To locate the bread

Rhonda K Wbm

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Verified Reviewer
| map-marker Norfolk, Virginia

I LOVE the flavor of their breads

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I called to find out if they made pocket bread, but they don't have a record of doing so! I also discovered that they were bought out by another company.
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User's recommendation: Check out their bread; if the new company keeps it the same, it's great!

Rhonda K Wbm

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Verified Reviewer
| map-marker Newport News, Virginia

Ask if you make pocket bread

Updated by user Oct 25, 2022

You put too many categories for rating, and I CANNOT answer them all! I give Udi's breads an overall rating of 4.5 out of 5.

Original review Oct 25, 2022
She said they don't show that they make pocket bread, but she'll submit it as a suggestion. Other than that, she wasn't sure if they'd contact me if they DID start making this type of bread. I really PREFER pocket bread over regular bread...
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Pros:
  • Love the flavor
  • Decently priced
Cons:
  • Hard to find at my local walmart

Preferred solution: Notice that you started making pocket bread! I am definitely NOT a "pissed" customer, I absolutely LOVE the flavor of Udi's breads!!!! (At least the one I managed to buy in late 2021)

User's recommendation: I really LOVE the flavor of Udi's breads!

Anonymous
map-marker Mason City, Iowa

Location of where you sell Muffins

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Customer service rep that I talked to had kids and noise in the background. My issue was that I wanted to know where I could buy your double choc muffins because I buy several cases each time I shop. After further review she stated that UDIS is no longer going to make these. This is very disappointing. I would hope that you would reconsider.
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Anonymous
map-marker Mason City, Iowa

Location of where you sell Muffins

I buy several cases a month of your double chocolate muffins. All of the stores are not carrying them anymore. When I called to inquire the representative of UDIS stated that you are no longer making them. This is a great disappointment. I would hope you would reconsider. They are the best!
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Laura F Kmy

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Verified Reviewer
| map-marker Vancouver, British Columbia

We want Udi’s back in stores please!!!

Please Please bring back the Udis bread and Hamburger buns. Finally a product my son would eat. Now the bread and buns are horrible. Bring back Udis Bring back Udis!!!
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Loss:
$100

Preferred solution: Udi’s Hamburger buns and bread back in the stores Please!!!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Coos Bay, Oregon

Horrible lasagna, very hard getting hold of customer service

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Udis - Horrible lasagna, very hard getting hold of customer service
Horrible lasagna, very hard getting hold of customer service lasagnas usually wonderful. It was awful. I had a very hard time getting hold of customer service and the connection was not good. The current person I talk to was excellent. But getting through to them was not excellent too many hurdles.
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User's recommendation: Used to be excellent with new owners it’s not. I used to demo for this company. They’ve cut back on everything

Kay S Auq
map-marker Santa Rosa, California

Complaint

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Udis - Complaint
LARGE holes in bread, slices fall apart. Bought 3 loaves, it's the same in all 3 loaves. $18.00 wasted Embarrassed for your company that they would sell such a poor product and take people's money. AND this brand is expensive. So disappointed, angry and frustrated at this company and their unethical practices.
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Loss:
$18

Preferred solution: Full refund

User's recommendation: Buy a different product

Diana E Ioa

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Verified Reviewer
| map-marker Edinburg, Illinois

Can’t find product anywhere anymore

I used to buy udis gluten free multi grain bread. It was absolutely the best bread I have ever eaten. Now I can no longer find it available anywhere. Instead I find a new product called whole grain and it tastes like cardboard to me. I was thrilled with the multi grain bread as it was frustrating trying to find a brand that tasted good to eat. The multi grain was the only bread after sampling every brand available that had a great taste. Now I am bummed because making sandwiches is no longer an option as I cant find any bread that tastes good.
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Preferred solution: Let the company propose a solution

User's recommendation: Can’t find Udi’s multi grain bread. Please bring back.

Robyn F Rex

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Verified Reviewer

Freezer burnt pizza

I am a great long time customer and love all your products. On Nov 20/2020i purchased 4 of your uncured pep. pizza as I do each week. The reason for contacting you today is that the pizzas were so freezer burnt they were unable to eat. I returned to the store only for the manager to day no refund or exchange Please I am asking you help to make the situation right and you contact me at my mailing address below. I am including all info on the boxes and apologize for any inconvenience I have caused. I thank you so very much for all your time and consideration.please do respond. Sincerely Robyn Francess 230 Susquehanna Ave Renovo,Penna. 17764 4 boxes of 10oz.pizzas Dates on boxes 6/03/2021 23:05 UPC 6-98997****3-3 All info is the same.e on all 4 boxes. Please do respond
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Loss:
$25
Pros:
  • Best frozen pizza avaible
Cons:
  • No cons

Preferred solution: Let the company propose a solution

User's recommendation: Highly recommended

Anonymous
map-marker Bensalem, Pennsylvania

Broken bread loafs

Udis - Broken bread loafs
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Udis - Broken bread loafs - Image 3
Udis - Broken bread loafs - Image 4
I bought a double loaf bag of the multi grain sandwich bread from Costco both loaves were broken and had air holes, the white tab on the breads have two numbers 090920 which is the date I guess and the other number is 20073 I have pictures if you need them but I would like to be compensated unfortunately I do not have the receipt this is my email carolelithgow@***.com and my phone number is 215-436-****, thank you
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