Udis

Purchased the gluten-free lasagna with noodles only to find that the noodles were missing, called their customer service line. A very rude Hindu man told me they would not be replacing the product nor would they be doing anything to refund my money the loss was on me.

I have photos and screenshots to support, currently just fairly angry that the response to my frozen products not AT ALL being reflective of the imagery on the box was "The picture on the box is an indicator of serving size, not meant to be reflective of our actual product."

That is false advertising, plain and simple.

And even more directly, if a customer has a complaint about a product and provides photo support, the additional response of "you must have messed it up, if the product isnt rancid thats just what you get" is ridiculous. Ive been buying Udis products for over a decade because you were one of the first gf providers in my area.

This is just sad, and i have completely lost faith in the company. Product quality has plummeted over the years. I get more air in a loaf of bread than bread. The slices come with massive holes in them, which ive just always attributed to the baking process.

However, now being told DIRECTLY that you INTENTIONALLY sell a sub par product under a false advertised image, I will never recommend your brand again.

I started this process just wanting a single replacement lasagna. Now Im mentally calculating all the Udis prodict issues ive had over the years wondering if i should contact an attorney over false advertising and false product weights. Im like ten seconds away from driving to the store with a kitchen scale to weigh all your loaves of bread for inconsistencies.

Im just an autistic dude with celiac disorder that wanted the lasagna shown on your packaging.

I got a partial single noodle in watery sauce with a clump of burnt imitation cheese. Now ive wasted time, money, and frustration to be told "f off."

Unbelievable.

Have always bought your bagels but dont know what happened to them this time around. They are small squashed some not even a circle.

The cost of gluten free food is unbelievable in price and I have no choice but to buy.

I took pictures of you need to see them. Please send a coupon for another bag of possible

I still need to know what the new date codes mean on the UDI's plain pizza crusts. How do I know if they are fresh and not expired?

The last code I see at the store says 422541****. PLEASE EXPLAIN what each of the numbers mean, and if they are fresh.

How long is the shelf life if frozen? Years ago, I was told 4 to 6 months.

Lorraine

I was told someone higher up would call me in 7 to 10 days to tell me how long the plain pizza crusts are good for, after the new manufacturing date codes on the packages.I'm still finding pizza crusts that expired 2 or 3 years ago on freezer shelves.The vendors are still clueless about date codes.-you need expiration dates on the packages, like the other Udis products.

I purchased Udis lasanga with meat sauce at Target in New Britain CT on 1/3/2024 and lasanga noodles were under cooked and hard and wasnt able to eat it. I have always purchase Udis Lasanga and have never had a problem prior, lasanga pasta noodles have always been perfectly cooked.

Now Im not too sure if I will continue to purchase if noodles will be underscooked and hard. $12 down the drain so frustrating.

Every time I get a blueberry muffin, it breaks it gets stuck in the muffin it breaks and my finger bleeds maybe you can compensate me for something

I purchased the family Udi's gluten free lasagna. Decision to purchase was based on the product photo and description.

The product was NOTHING like the picture OR description. It was like a container of soupy, mushy mess with cheese. There are no layers as portrayed.

It is nothing like lasagna. $10.97 + tax waste.

The information given did not help. Target does not carry the products requested. Publix, Walmart, Winn Dixie do not carry Udi's muffins and cinnamon bread anymore.

I have been a loyal customer for years because I'm a Celiac.

I was so thrilled to find a burger bun that looked like a regular bun and tasted great I would usually buy at least four or five at a time every two weeks.

The last time I bought them they were seriously so tiny that you might as well call them sliders not the first time this has occurred I might add.

I have dealt with inconsistencies in the past during covid etc and remained calm about it all.

Fast forward to today I bought them and they were 10.00 dollars!

WTF it is bad enough they every body is adding extra charges if it is gluten free but this is beyond ridiculous and Greedy!

Before I was paying 4 and change when I first bought them and even then I felt it was high but now they are 10.00 dollars really?

I call this greedy gouging too the tenth power so you can keep your 10.00 dollar shrink flation hockey pucks I'm done you have lost a loyal customer.

The person was very helpful and told me Acme grocery carried the bread I was looking for. However when I called 2 different Acmes in my neighborhood they did not carry the product - Udi Ancient Grain Millet Chia.

Can you please let me know which Acme has the bread. Thank you

I called to find out if they made pocket bread, but they don't have a record of doing so! I also discovered that they were bought out by another company.

She said they don't show that they make pocket bread, but she'll submit it as a suggestion. Other than that, she wasn't sure if they'd contact me if they DID start making this type of bread. I really PREFER pocket bread over regular bread...

Customer service rep that I talked to had kids and noise in the background. My issue was that I wanted to know where I could buy your double choc muffins because I buy several cases each time I shop.

After further review she stated that UDIS is no longer going to make these.

This is very disappointing. I would hope that you would reconsider.

I buy several cases a month of your double chocolate muffins. All of the stores are not carrying them anymore.

When I called to inquire the representative of UDIS stated that you are no longer making them. This is a great disappointment.

I would hope you would reconsider. They are the best!