Udis Reviews

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Continuous broken bread

Udis - Continuous broken bread
Udis - Continuous broken bread
Udis - Continuous broken bread
Udis - Continuous broken bread
Udis - Continuous broken bread
Udis - Continuous broken bread
My son has celiac disease. I buy Udi's bread for him and the entire family every week. I spend at least $40 in bread in a week. Every single week at least half of what i buy is crumbling and all broken! I'm tired of spending all this money and half the time not have a complete slice of bread to make sandwhiches for lunch. I wrote to Udi's on twitter and was brushed off. This is unnacceptable! I purchased some from costco and the same thing happened. I spoke to someone at customer service there and she told me that it is a continuous problem with customers. They come in and complain about the bread. Was there a change in the recipe? Not sure what the issue is however, i will be forced to change companies. Regards, Anna Olsen
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1 comment
#1947021

Seems many complaints are about the crumpled, broken, expensive UDI'S bread. Some from last year...2019, same complaints in 2020.

Shows me this company doesn't care about the CONSUMER!

I too have switched brands and will suggest others do so too. Terrible business practice.

ID
#1682406 Review #1682406 is a subjective opinion of poster.
Location
New York, New York
Product
Udis Bread
Reason of review
Bad quality
New Reviewer

Complaint

Udis - Complaint
LARGE holes in bread, slices fall apart. Bought 3 loaves, it's the same in all 3 loaves. $18.00 wasted Embarrassed for your company that they would sell such a poor product and take people's money. AND this brand is expensive. So disappointed, angry and frustrated at this company and their unethical practices.

User's recommendation: Buy a different product.

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ID
#3219433 Review #3219433 is a subjective opinion of poster.
Location
Santa Rosa, California
Loss
$18
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can’t find product anywhere anymore

I used to buy udis gluten free multi grain bread. It was absolutely the best bread I have ever eaten. Now I can no longer find it available anywhere. Instead I find a new product called whole grain and it tastes like cardboard to me. I was thrilled with the multi grain bread as it was frustrating trying to find a brand that tasted good to eat. The multi grain was the only bread after sampling every brand available that had a great taste. Now I am bummed because making sandwiches is no longer an option as I cant find any bread that tastes good.

User's recommendation: Can’t find Udi’s multi grain bread. Please bring back.

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ID
#2469467 Review #2469467 is a subjective opinion of poster.
Location
Edinburg, Illinois
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Freezer burnt pizza

I am a great long time customer and love all your products. On Nov 20/2020i purchased 4 of your uncured pep. pizza as I do each week. The reason for contacting you today is that the pizzas were so freezer burnt they were unable to eat. I returned to the store only for the manager to day no refund or exchange Please I am asking you help to make the situation right and you contact me at my mailing address below. I am including all info on the boxes and apologize for any inconvenience I have caused. I thank you so very much for all your time and consideration.please do respond. Sincerely Robyn Francess 230 Susquehanna Ave Renovo,Penna. 17764 4 boxes of 10oz.pizzas Dates on boxes 6/03/2021 23:05 UPC 6-98997****3-3 All info is the same.e on all 4 boxes. Please do respond

User's recommendation: Highly recommended.

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ID
#2314804 Review #2314804 is a subjective opinion of poster.
Pros
  • Best frozen pizza avaible
Cons
  • No cons
Loss
$25
Preferred solution
Let the company propose a solution

Broken bread loafs

Udis - Broken bread loafs
Udis - Broken bread loafs
Udis - Broken bread loafs
Udis - Broken bread loafs
I bought a double loaf bag of the multi grain sandwich bread from Costco both loaves were broken and had air holes, the white tab on the breads have two numbers 090920 which is the date I guess and the other number is 20073 I have pictures if you need them but I would like to be compensated unfortunately I do not have the receipt this is my email carolelithgow@***.com and my phone number is 215-436-****, thank you
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ID
#2066434 Review #2066434 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania
New Reviewer

Bread loaf has large holes in every slice

This loaf of bread has large holes in every slice. I had hoped to reach someone in customer service so I could have my money refunded. Instead I was referred to this site. I cannot return it to the store where I purchased it because I no longer have the receipt.
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1 comment
#1926480

I would also like to post a picture and do not see the camera. We just bought udis white bread.

Only 5 pieces were useable and just barely for french toast. They had a semi circle cut through them.

They were disconnected from the top crust. Horrible!

ID
#1963323 Review #1963323 is a subjective opinion of poster.
Loss
$6
Preferred solution
Refund or coupon

Defective product

Many of the slices in a loaf of Udi's Sandwich Bread i purchased had black strips on them. Customer service rep told me they were "non-toxic" and fine to eat, but who wants to eat bread with black on it?
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ID
#1830167 Review #1830167 is a subjective opinion of poster.
Location
Tallahassee, Florida
New Reviewer

Cardboard baked in bread

Udis - Cardboard baked in bread
We bought a loaf of bread at Safeway. The top pieces had a piece of blue cardboard baked into it.
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ID
#1784264 Review #1784264 is a subjective opinion of poster.
Location
Roseville, California
Product
Udis Bread
Loss
$6
Preferred solution
Full refund

Ask about oxalate content

Hi, I reached out with a question about the oxalate content of your bread, pizza crusts and tortillas. I need to follow a low oxalate diet to prevent kidney stones. Can someone please get back to me on this? Thank you. Heather (781-974-****)
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ID
#1702905 Review #1702905 is a subjective opinion of poster.
Location
Dedham, Massachusetts
New Reviewer

Looking for Udi's Ziti & Meatball Meal (18 oz)

Has the Udi's Ziti meal been discontinued? I used to eat it every week. I can no longer find it at Giant, Walmart, Target, or Wegman's. (my zip code is 19540.) Pls let me know. Dave Edwards dledward@***.com
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ID
#1691853 Review #1691853 is a subjective opinion of poster.
Pros
  • Good food that is safe for me to eat
Cons
  • Problem finding it
Reason of review
Lack of product availability
Preferred solution
Product availability
New Reviewer

The Case of the Elusive Coupon

Update by user Nov 26, 2019

Pissed Consumer sent me an e-mail asking if the issue was resolved and/or if UDI's had contacted me. The answer is NO.

Udi's never bothered to contact me. This company does not care about their customers.

Terrible Customer Relations. A shame!

Original review posted by user Oct 25, 2019
UDI's makes you sign up/provide them with your info and email in order to get their newsletter. For that, they state that you will receive a discount coupon to your e-mail. However, said coupon is ever elusive and their promise is not true. The coupon in question never arrives. What a joke!
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ID
#1690234 Review #1690234 is a subjective opinion of poster.
Location
Newport, Rhode Island
Product
Udis Bread
Reason of review
Expressed above
Loss
$1
Preferred solution
Deliver product or service ordered
New Reviewer

Quality of product use

I love udis breads but whenever used for things like burgers, breakfast sandwiches ect. the bread falls apart. Even the hamburger rolls. Dissappointing
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ID
#1682167 Review #1682167 is a subjective opinion of poster.
Location
Seymour, Connecticut
Product
Udis Bread
Reason of review
Bad quality
Loss
$4
Preferred solution
Let the company propose a solution
New Reviewer

Moldy bread

Udis - Moldy bread
Udis - Moldy bread
Udis - Moldy bread
I bought USO’s soft white gluten free bread and there is black mold on the slices. UPC 6 98997 ****0 4. Expiration date on tab is sept 09 19.
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ID
#1574058 Review #1574058 is a subjective opinion of poster.
Location
Woonsocket, Rhode Island
Product
Udis Soft White Bread
Reason of review
Bad quality
New Reviewer

Not good

your coupons on line for udi's bread can only be used at stores such as target and whole foods which is aprox 1.5 hours from us. We live in Parkdale OR. I called to see if your company could send me a coupon for Udis GF bread because of this, and was told you don't send out coupons. Glutino does! Udi's is better, but looks like we may be changing brands to save some money. Jeri Rector
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ID
#1573684 Review #1573684 is a subjective opinion of poster.
Location
Hood River, Oregon
Product
Udis Bread
Reason of review
no coupons for my store

White Sandwhich Bread

You have changed the consistency of your white sandwhich bread. Please go back to the old consistency. Now the slices are smaller and so is the loaf of bread. Yet the price is the same if not higher. As a person who must eat gluten free, I feel taken advantage of. It is hard enough to find good gluten free products, then to have them changed. Again, please go back to the old loaf of white sandwhich bread.
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ID
#1559089 Review #1559089 is a subjective opinion of poster.
New Reviewer

Product has shrunk or I have a faulty loaf!

Udis - Product has shrunk or I have a faulty loaf!
Udis - Product has shrunk or I have a faulty loaf!
I purchased both the Udis cinnamon loaf and ‘new’ soft white sandwich loaf and despite both saying they weighed 340g, the white loaf was noticeably smaller and lighter than the cinnamon loaf as well as the ‘old white loaf’. .So I counted the slices in both the cinnamon loaf I had purchased, as well as counting the number of slices in the ‘old white loaf packet’ (since I had one in my freezer) and there were 3 more slices per loaf compared to the ‘new loaf’. I’m perplexed since the weight is supposedly the same. I’m paying the same price CAD $6.99 plus taxes but now only getting 12 slices of bread, compared to 15 in the previous white loaf and 15 slices in the cinnamon loaf. With only 12 slices, this works out to be 60 cents per slice and the slices are fairly small and thinly sliced. They appear to be slightly thinner sliced but thus may not be the case. However the crusts are burning which they haven’t before so I ended up losing the crusts as well having to cut them off. I hope you can offer an explanation and whether the loaf I bought was faulty with not enough slices and whether the recipe has changed or whether the slices are thinner. I have taken photos of the two loaves (white and cinnamon) side by side which shows the size variation still in the packaging. I’m very disappointed as my 6 year old son has cealiac disease and loves the Udis bread. I will have to buy a different brand in future if I find that all the ‘new’ soft white breads loaves have shrunk in size. Thanks, Sophie
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ID
#1217344 Review #1217344 is a subjective opinion of poster.
Product
Udis Soft White Bread
Reason of review
Bad quality

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